Shipping and Returns

Shipping and Returns Policies

While we do not charge you any additional shipping fees, we do have a number of important policies regarding both how your products will arrive, and how they are returned.

  • As we currently provide hemp based products from multiple suppliers, please note the following when purchasing multiple products:
    • products may arrive in one package, or in multiple packages.
    • Please allow between 7-14 days for your order to arrive.
    • Products may arrive at different dates and times, according to the various vendors and carriers used.
    • Products may or may not have Serenity Valley Hemp Co. as the originators address, logo, or packing slip
    • Branding and promotional inserts may be provided from the vendors directly.

If more than 15 days have passed please email us at to review the status of your order. Refunds will be handled through email or by phone (719)398-0223, with an emailed verification of return created by us after the call.

  • We cannot yet provide a single address for product returns, so please keep in mind:
    • Our returns policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • You must contact us via email : to find out where your product must be returned
    • You need to have your original purchase receipt or email notification of purchase
    • Unless your product has arrived with a seal broken, leaking, or otherwise damaged from shipping, Return postage will not be provided
    • Sale items : Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Exchanges:
    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at :: We will provide a return address in email only! (See return policies above)

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.