Shipping and Returns Policies
While we do not charge you any additional shipping fees, we do have a number of important policies regarding both how your products will arrive, and how they are returned.
- As we currently provide hemp based products from multiple suppliers, please note the following when purchasing multiple products:
- products may arrive in one package, or in multiple packages.
- Please allow between 7-14 days for your order to arrive.
- Products may arrive at different dates and times, according to the various vendors and carriers used.
- Products may or may not have Serenity Valley Hemp Co. as the originators address, logo, or packing slip
- Branding and promotional inserts may be provided from the vendors directly.
If more than 15 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email or by phone (719)398-0223, with an emailed verification of return created by us after the call.
- We cannot yet provide a single address for product returns, so please keep in mind:
- Our returns policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You must contact us via email : [email protected] to find out where your product must be returned
- You need to have your original purchase receipt or email notification of purchase
- Unless your product has arrived with a seal broken, leaking, or otherwise damaged from shipping, Return postage will not be provided
- Sale items : Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] :: We will provide a return address in email only! (See return policies above)
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.